NS&I's Resolution: Addressing the Discovery of Dual Holder's Numbers by a Premium Bonds Customer

NS&I Assists Customer with Premium Bonds Consolidation Amidst Holder's Number Discrepancy

Upon discovering they held Premium Bonds under two distinct holder's numbers, a concerned customer sought assistance from NS&I to consolidate their holdings. The saver, eager to unify their Bonds, contacted the provider regarding their dual holder's numbers, acquired in 2003 and 2004. Expressing their concern, they stated, "I have identified that I hold Premium Bonds under the same name but with a second holder's number, and these don't show on my account. How can I get them added to my account please? I have paper records for them.

NS&I promptly inquired if the Bonds were registered under the same name and address, to which the customer affirmed, confirming that their details remained unchanged since 2003. Advising the customer on the next steps, the provider recommended contacting them directly at 08085 007007, where an agent would assist in cross-checking the details and potentially merging the accounts on the spot.

Typically, a person's Premium Bonds are consolidated under a single holder's number, composed of 10 or 9 digits, or 8 digits followed by a letter. Should a saver wish to merge their NS&I accounts, they can do so by submitting a signed letter to the provider, detailing their holdings and personal information, along with their current NS&I account number.

In light of recent concerns over phishing scams targeting NS&I customers, another individual reached out to the provider regarding suspicious emails received under the guise of NS&I communications. NS&I swiftly responded, urging customers to forward any such emails to This email address is being protected from spambots. You need JavaScript enabled to view it. for further investigation.

Identifying generic salutations such as "Dear valued customer" as potential indicators of fraudulent correspondence, NS&I emphasized the importance of vigilance in identifying phishing attempts. Fraudsters often exploit familiarity and mimicry of legitimate organizations in their attempts to deceive individuals through email and text communications.

Beware of Scams: Fraudsters Targeting Customers with False Claims of Compromised Accounts

In recent incidents, scammers have been preying on unsuspecting victims by falsely asserting that their accounts have been compromised. These deceptive tactics aim to coerce individuals into divulging personal details or transferring funds to a purportedly "safe account" controlled by the fraudsters.

These scams often involve fraudulent communications, such as emails or phone calls, wherein the scammer poses as a representative from the victim's financial institution. By instilling fear and urgency, they pressure the victim into taking immediate action to protect their funds.

One common ploy involves convincing the victim to disclose sensitive account information under the guise of verifying their identity or securing their assets. Alternatively, the scammer may instruct the victim to transfer their funds to a designated account, falsely claiming it to be a secure alternative.

To stay informed and protected against such scams, it is crucial to remain vigilant and skeptical of unsolicited communications regarding account security. Genuine financial institutions will never request sensitive information or instruct customers to transfer funds through insecure channels.

For the latest updates and tips on personal finance and fraud prevention, follow us on Twitter at @ExpressMoney_. Stay informed, stay safe.

In conclusion, vigilance is paramount in safeguarding oneself against the sophisticated tactics employed by fraudsters seeking to exploit unsuspecting individuals. By remaining cautious and skeptical of unsolicited communications regarding account security, individuals can mitigate the risk of falling victim to scams. Remember, genuine financial institutions prioritize customer security and will never request sensitive information or instruct customers to take hasty actions that compromise their financial well-being. Stay informed, stay cautious, and together we can combat financial fraud.